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Something on your mind? If you can't find the answers in our FAQs, simply drop us a line on the contact form below and we'll be in touch as soon as we can.

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Insurance Help

Read our common policy FAQs, find out how to renew or cancel and access your policy documents.

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Claims process →

Call us

Our customer care lines are open 9:00 am to 5:30 pm - Monday to Friday. Call us on 01274 711011 and then select one of the following options:
Option 1 - New Membership and Insurance
Option 2 - Membership and Insurance Renewals or Cancellations
Option 3 - Existing Membership and Insurance, Updates or Changes
Option 4 - Shopping, Deliveries and Refunds
Option 5 - Any other query

(All our calls and web chats may be recorded and monitored for record-keeping, training and quality-assurance purposes)

Chat Online

The ‘Chat Online’ icon will be visible in the bottom right-hand corner of your screen when we’re available. We’re online Monday to Friday (9am — 5:30pm)

Email us

Use the form below to email (contact@harryhall.com) Our friendly Customer Service Team are available Monday to Friday from 9am to 5:30pm. If you happen to email on a weekend, our team will get back to you on Monday

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Making a complaint

We are dedicated to providing You with a high quality service and we want to ensure that we maintain this at all times. If You feel that we have not offered You a first class service please write and tell us and we will do our best to resolve the problem.

If you have any questions or concerns about your cover or the handling of a claim You should, in the first instance contact the insurance intermediary at the address below:

Email:
- contact@harryhall.com (Product related complaints)
- insurance-complaints@harryhall.com (Membership / Insurance complaints)
Address: Head of Customer Operations, Harry Hall International Ltd, Hope Park Business Centre, 4 Coop Place, Rooley Lane, Bradford, West Yorkshire, England, BD5 8JX
Telephone: 01274 711011

For policies taken out or renewed after 25th May 2022:
In the event that You are not satisfied with the response, you should contact:

Address: Compliance Officer, Equario Insurance (Guernsey) Limited, P.O. Box 484, Level 5, Mill Court, La Charroterie, St Peter Port, Guernsey GY1 1EJ. (Stating the policy number, risk details and the nature of your questions or concern.)
Should you remain dissatisfied then you may contact the Ombudsman responsible for Channel Islands business at:
- Address: Channel Islands Financial Ombudsman (“CIFO”), P O Box 114, Jersey, Channel Islands, JE4 9QG
- Email: enquiries@ci-fo.org
- Website: www.ci-fo.org
- Jersey local phone: 01534 748610
- Guernsey local phone: 01481 722218
- International phone: +44 1534 748610

For policies taken out prior to 25th May 2022:
You can complain to SEIB Insurance Brokers Limited (as per the contact details below) quoting your Policy and/or Claim number. Whom will investigate your concerns and provide a response as soon as possible.

Email: enquiries@seib.co.uk
Address: SEIB Insurance Brokers Limited, South Essex House, North Road, South Ockendon, RM15 5BE
Telephone: 0170 885 0000

Should you remain dissatisfied having received a Final Response to your complaint and you fit the definition of an ‘eligible complainant’, you may then be able to refer your complaint to the Financial Ombudsman Service (FOS). Please note that the FOS allow 6 months from the date of the Final Response to escalate your complaint to them. Further details on eligibility and the referral process can be found on the FOS Website.

Email: complaint.info@financial-ombudsman.org.uk
Address: The Financial Ombudsman Service Exchange, Tower, London, E14 9SRR
Telephone: 0800 0234567 (for landline users)
Telephone: 0300 1239123 (for mobile users)
Website: www.financial-ombudsman.org.uk

Making an insurance claim

For insurance policies taken out or renewed after 25th May 2022:

You can make a claim by contacting:

Address: Harry Hall International Ltd, Claim Department, GHG Solutions Ltd, Barclays House, 20-24 Market Street, Eastleigh, SO50 9FD
Email: harryhallclaims@ghgsolutions.co.uk
Telephone: 02382 356578

If the claimant is under 18 years old at the time of the claim, please ensure a parent or guardian contacts on their behalf.

Making a Fracture Cover Claim:

Fracture Cover Claim Notification Instructions:

The Insured must as early as possible place themselves under the care of a duly qualified Medical Practitioner.
The insured must request a Fracture cover claim form.
The claim must be notified to Harry Hall through the following contact details:

Notification Options:

E-mail: FractureCover@HarryHall.com
(Harry Hall will respond via email with a URL link to a downloadable Fracture claim form)

Telephone: 01274 711011
Harry Hall to refer customer to the Harry Hall website.

Please use BLOCK CAPITALS and return it to:
FAO Harry Hall Insurance Claims, 4 Coop Place, Hope Park Business Centre, Bradford, BD5 8JX

How to submit your form:

The insured must fill in all sections of the electronic PDF Fracture claim form.
The insured must download and save a copy of the completed form to the local device drive.
The insured must upload the below documents to their Harry Hall Customer Portal (Documents section) and attach:

a) Completed Fracture cover claim form

b) Medical Report